1211 Support

Overview:
1211 offers round-the-clock, personalized, and electronic support services to our customers and partners. We truly have a mission-critical enterprise service & support network running all throughout the USA, and Mexico.

Support contact:
support@1211lighting.com

"1211 is simply the best!"

1211Lighting offers three primary tiers of technical support and maintenance. Each with a valuable mix of personalized and electronic support capabilities designed to meet the individual needs of our enterprise clients. Our three Technical Support and Maintenance offering tiers are:

• Mission Critical Support
• Extended 24x7 Support
• Basic Maintenance

All Technical Support tiers share a common infrastructure for Hotline, Email, and Web-based access to technical support personnel and other 1211 support tools and resources. By accessing our Support Knowledge Base and problem tracking systems, you can learn about product capabilities, monitor issues, and escalate needs via the Web. Our Technical Support structure provides remote diagnostic capability, which helps to provide faster problem isolation in many situations without requiring on-site support visits. Our new 1211 Mission Critical Support Services provide seconded to none customer service and technical support.